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Advisory: Cerner Patient list issue for providers

During our monthly scheduled downtime on 4/13/11, a new Cerner code package was installed to introduce performance enhancements and resolve various issues. Unfortunately, that new code has interfered with customized Query-type Patient List in PowerChart which is based on provider group lists.

The problem has resulted in patient lists including too many patients. I.S. is currently working to refine our customized query script solution in order to restore functionality as it was before the new code was loaded. We do not have a firm time estimate for the resolution of this issue.

In the meanwhile, providers can elect to revert to using the type of Provider Group patient lists employed in the past. To create a new patient list of this type, select the Provider Group patient list type (see below). On the next screen, select the relevant Provider Groups. “Only patients that have not been discharged” is selected for Discharged Criteria (also see below). With the latest Cerner code package that has been installed, you may find that this type of patient list does now offer faster performance – making this suggested workaround a bit more acceptable.

Once resolved we will make this announcement on our Extranet page. Thank you for your patience and understanding.

Patient Type List

Provider Group Patient List

eKiDs PowerChart

PowerChart Outreach (PCOR) has been sunset

As of 12-21-10 PowerChart Outreach (PCOR) has been sunset. All community physicians that had access to PCOR now have access to an enhanced version of PowerChart. Your current username will remain the same. If you select the option to change you password, new passwords must be a minimum of 8 characters in length and contain at least one number. Online training and resources are available once you've logged into the Citrix Access Gateway. For log-in assistance or technical support, please contact the Information Services Help Desk at (757)-668-7075 or e-mail infoserv@chkd.org.

Response to feedback from the referring physician survey

In response to feedback from the referring physician survey and to more consistently provide reliable, secure, real-time access to your patients’ data, CHKD will transition all providers using PowerChart Outreach (PCOR) to PowerChart. Once the transition is completed, PCOR will no longer be available. Enhanced features of PowerChart include the ability to:

  • Search by patient name and medical record number
  • Create and filter individual patient lists based relationship, admission or discharge criteria
  • Easily review updated information by bookmarking viewed data with a date and time stamp on the overview tab. Digitally view CHKD imaging using a Picture Archiving and Communication System (PACS)

Your current username will remain the same. If you select the option to change you password, new passwords must be a minimum of 8 characters in length and contain at least one number. Online training and resources are available once you've logged into the Citrix Access Gateway.

For log-in assistance or technical support, please contact the Information Services Help Desk at (757)-668-7075 or e-mail infoserv@chkd.org.