Frequently Asked Questions

Urgent Care Frequently Asked Questions

(757) 668-4630
With the addition of CHKD Urgent Care come questions. Here are answers to a few of the more common questions.

What are the qualifications of your Urgent Care Center staff members?

Board-certified pediatricians and nurses, specially trained in pediatrics, will care for your child. Some of them are the same experts that care for patients at our main hospital’s emergency department.

What insurance do you accept?

CHKD Urgent Care accepts all major insurance plans, including Tricare and Medicaid.

How long will I have to wait?

We do not take appointments. Patients are seen on a first-come, first-served basis, and depending on the severity of their illness or injury. The number of patients coming to our urgent care center varies. We will do our best to see your child as soon as possible. Keep in mind, some children may need to be seen immediately and transferred to our emergency department and some children may be waiting for lab tests or X-rays and may not be there to see an urgent care physician.

Does Urgent Care offer flu shots?

At this time, Urgent Care does not offer flu shots.

What if my child needs a physical?

We do not offer routine school, camp or athletic physicals. Please contact your primary care physician to schedule an appointment.

What if my child needs a lab test or an X-ray?

If your child’s pediatrician ordered lab or radiology tests, we offer on-site lab and radiology services. The results will also be shared with your child’s CHKD pediatrician.

If your child’s pediatrician ordered lab tests or an X-ray, you may also visit any of the following CHKD Health Centers:

Health and Surgery Center ant Oyster Point
Health and Surgery Center at Concert Drive
Health Center at Burnett’s Way
Health Center at Butler Farm
Health Center at Kempsville
Health Center at Oakbrooke

What if my child needs to see a specialist?

If your child is seriously ill or injured and our Urgent Care doctor thinks your child needs to see a specialist that day, your child will be referred to the emergency department at our main hospital.

What if my child needs stitches?

We stitch most cuts. For more serious injuries, our Urgent Care physicians can advise on whether or not your child's laceration would be best handled in the emergency department at our main hospital.

What if my child has a broken bone?

We can diagnose and splint most fractures, but do not have an orthopedic surgeon on staff at the Urgent Care Center. Simple fractures will be splinted. Once the swelling decreases, your child will need to see one of our orthopedic surgeons in a few days for a cast. Our staff will inform you how to arrange a follow-up appointment with one of our orthopedic surgeons.

What if I cannot get to the Urgent Care Center before it closes?

Our Urgent Care center is open from 4 p.m. to 11 p.m. on weekdays and from 11 a.m. to 11 p.m. on weekends. If you cannot make it during those hours, please take your child to our emergency department at the main hospital.

Our Urgent Care Location
(757) 668-4630

Urgent Care or Emergency Care?

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