Urgent Care decision

Urgent Care or Emergency Department?

(757) 668-4630

What To Do When Illnesses and Injuries Happen

You need to know where to take your child. The following information will help you make that decision.

Allergic reactions (no breathing problems)X 
Asthma attack (minor)X 
Asthma attack (severe) X
Bleeding that won't stop 
Broken bone (sticking out of skin)  
Broken bone (not sticking out of skin)  
Bronchitis X 
Burn (severe)  X
Burn (minor) X 
Cast problem (soiled or wet) X
Cut (severe)  X
Cut (minor) X 
Dehydration X   
Dizziness X 
Earache and ear infectionX 
Fainting  X
Fever (infants less than 2 months old)  X
Fever (children over 2 months old) X 
Head injury (minor and without loss of consciousness) X 
Head injury (with loss of consciousness) X
Insect or minor dog bite X 
Migraine headache X
Pink eyeX 
Poisoning (call Poison Control at (800) 222-1222 X
Sore throat X 
Sprain or strain  
Stitches X 
Stomach pain (mild)  
Stomach pain (severe)  X
Swallowing object X
Trouble breathing X
Urinary infectionX 

Primary Care

  • Best place for regular care
  • When you have question's about your child's health, call your child's pediatrician
  • You should visit during weekdays and by appointment for:
    • Well-child checkups
    • Physicals
    • Flu shots and other vaccines
    • Common illnesses and minor injuries

Urgent Care

  • Available after your primary care of pediatricians' office closes
  • For minor injuries and illnesses
  • Open when your primary care doctor's office is closed, including nights, weekends and holidays
  • No appointment needed

Emergency Department

  • For serious injuries
  • Open 24 hours a day, seven days a week
  • No appointment needed

If you think your child's illness or injury is life-threatening, call 911.

To help you decide if your child needs a trip to urgent care or the emergency department, use this chart.

  1. Find your child's condition.
  2. On the same line, find the X in the columns to the right of the condition.
  3. The X will show you if you should take your child to CHKD Urgent Care of the CHKD Emergency Department.
Adapted from the Children’s Healthcare ofAtlanta fact sheet “When Injuries and Illnesses Happen.”
Our Urgent Care Locations
(757) 668-4630

Urgent Care or Emergency Care?

Sick or Injured After Hours?

CHKD understands that kids often get sick or hurt when their doctors’ offices are closed. When illnesses and injuries are not life threatening, but you want immediate care from someone who knows how to take care of your child, turn to CHKD Urgent Care.


Urgent care is not intended for emergencies, but is appropriate for minor illnesses and injuries.


In case of an emergency, please go to CHKD's Emergency Department. And remember, if your child's illness or injury is life-threatening, call 911.

Poison Control

(800) 222-1222

Website: www.aapcc.org 

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