Patient Advocates

Patient Rights and Responsibilities

(757) 668-7000

CHKD's goal is to provide you and your family with the care your child needs. If we fall short in any way, every member of your child's healthcare team is empowered to help you resolve issues on the spot. So please, ask any member of your child's healthcare team for the help you require.

Patient Rights and Responsibilities

You and your family are an important part of your child's healthcare team. Learn more about your rights and responsibilities.

In addition, CHKD supports open and flexible visitation for our patients and encourages the involvement of family members and friends in the patient’s care.

What Parents Can Expect from Us 

  • Medical care for your child regardless of gender, race, national origin, religion, sexual orientation, gender identity, disability or sources of payment for care.
  • To be included in all as aspects of your child's care and have it explained in ways you can understand.
  • Sign language and foreign language interpreters if needed at no cost.
  • A friendly, respectful and medically safe environment that protects the privacy of your child.
  • Discussions for your cultural and spiritual traditions, as well as your personal values.
  • Clear instructions on how to care for your child at home.
  • Answers to your financial and insurance questions.
  • Help with making a decision about going elsewhere for care if that is a safe option.

What We Need from Parents

  • Complete and accurate information about your child's medical history, medicines, allergies and complementary or herbal remedies.
  • Anything you'd like us to know about your family's religious, spiritual and cultural beliefs.
  • Details about what makes your child sad, angry, afraid or worried.
  • Questions or concerns you have about your child's care, medications or services performed.
  • Respect for the people taking care of your child and for the other children and families here.
  • Assurance that you'll follow recommended treatments, or that you understand what could happen if you don't.
  • Agreement to pay for your child's care. If you have concerns about doing so, let us know.
  • The opportunity to satisfy you and your child as best we can. 

Patient Relations Specialist

We also have patient relations specialists whose specific job is to ensure your needs are met. If you would like to speak to a patient relations specialist, please call (757) 668-9744.

Also, feel free to ask any member of your health care team for assistance when needed. If that person cannot help you, you may contact our manager or call our Comfort Line: (757) 668-8888.

If your concern is not resolved, you may contact the State Health Commissioner's Office in writing at 3600 W. Broad St., Suite 216, Richmond, VA 23230, or call (800) 955-1819 (TDD for the hearing impaired, (800) 828-1120). You may also file an online complaint with The Joint Commission.

Thank you for entrusting your child's care to our team at Children's Hospital of The King 's Daughters.

Notice of Privacy Practices at CHKD 

The following document describes CHKD's policy on protecting our patients' privacy: 

Health Information Portability and Accountability Act (HIPAA)

HIPAA was signed into law in 1996 (Public Law 104-191). Title II, subsection "F" require processes and actions to adoption of standards for security, privacy and healthcare transactions. All employees of Children's Hospital of The King's Daughters Health System, including Children's Medical Group employees, have been educated about HIPAA.

Medical Records Retention Policy

CHKD Medical Group practices in Virginia retain medical records of minor children for six years after they reach 18 years of age. Adult records are kept for six years after the last date they were seen at the practice.

CHKD Medical Group practices located in North Carolina retain records of minor children for 10 years after they reach 18 years of age.

After the age limits are met the medical records are selected for destruction. Destruction is performed by HIPPA compliant destruction methods.

Please contact your practice if you have any questions regarding your child's medical record.

For more information, contact our Children's Health Line by phone at (757) 668-7500 or (800) 395-2453 or by email at healthline@chkd.org.

(757) 668-7000

A Note About Privacy

Out of respect for the privacy of others, please do not photograph or take videos of other CHKD patients and their visitors. Also, please do not share information about other patients. If you would like to include CHKD staff members in a photo or video of your child, please ask for their permission.

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