Your Child's Stay

At CHKD we know how stressful it can be when a child needs to be hospitalized. Our caring staff will do their best to make your family’s experience as comfortable as possible.

What to Expect

Because we know that children are not small adults, we have highly trained pediatric specialists at CHKD. Our doctors and nurses and all the other professionals who provide emotional and therapeutic services know the special ways children need to be treated. Our staff never loses sight of who we are here for -- the children. That's why everybody is specially trained to care for children of all sizes, whether drawing blood for tests, preparing medications, taking X-rays, planning menus or performing any of the many services your child will receive while in our care.

Our goal is to meet and honor the unique needs of your child. To fulfill that goal, we put extra effort and resources into maintaining an exceptional facility, excellent pediatric doctors, a skillful and caring team of employees and the latest in technology. With the help of a generous and supportive community, we have been able to do that since 1961.

Notice of Privacy Practices

Patient Rights and Responsibilities

You and your family are an important part of your child's healthcare team. Learn more about your rights and responsibilities. In addition, CHKD supports open and flexible visitation for our patients and encourages the involvement of family members and friends in the patient’s care.

Patient Concerns and Issues

Our goal is to provide you and your family with the care your child needs. If we fall short in any way, every member of your child’s healthcare team is empowered to help you resolve issues right on the spot. So please, ask any member of your child’s healthcare team for the help you require.

We also have Patient Advocates whose specific job is to ensure your needs are met. If you would like to speak to a Patient Advocate, please call (757) 668-9744.

Our Comfort Line, (757) 668-8888, can also put you in touch with people who can assist in addressing your concerns.

Finally, you may forward an issue to the State Health Commissioner’s Office by writing to 3600 W. Broad Street, Suite 216, Richmond, VA 23230, or by calling 800-955-1819 (TDD for the hearing impaired, 800-828-1120) or to the Joint Commission at their web address www.jointcommission.org.

Thank you for entrusting your child’s care to our team at Children’s Hospital of The King ’s Daughters.