New Patient Information

Thank you for choosing the pediatricians of Children's Medical Group for your child's primary care. Please know that our doctors, nurses and administrators value the trust you have placed in us and will do all they can to meet your expectations for quality medical care.

The relationship between child, parent and pediatrician is a very important one that lasts for many years. Primary care pediatricians monitor children's growth and development, give immunizations and screenings and treat illnesses and injuries for children from birth to age 21. Over the years, we'll work together as close allies with a common goal: to help your child be all that he or she can be.

Your Office Visit

A pediatrician's office is a very busy place. There is a great deal you can do to help our office run smoothly for everyone.

  • Please arrive at our office 15 minutes prior to your scheduled appointment time.
  • If you have a concern in addition to the reason for your scheduled visit, please let our staff know when you arrive. We will always try to accommodate these requests, but in some cases we will have to ask you to make another appointment to avoid inconveniencing other families.
  • If you have any forms that need completion, such as school or camp physicals, please let us know when you schedule your visit and again when you check-in.
  • If you need to reschedule your appointment, please provide at least 24 hours notice whenever possible so we can offer the time to other patients.

New Babies and Health Insurance

If you've just had a baby, don't wait too add your child to your health insurance policy. Most insurance companies will NOT cover your baby's medical bills until the he or she is formally enrolled as a beneficiary on the health insurance policy.

In most policies, there is a 30-day window to enroll the baby on a health insurance policy. If the baby does not appear on the policy at day 30, there may not be coverage and the insurance company will not pay outstanding bills. In some cases, if you miss the 30-day window, you cannot enroll your baby until the next open enrollment. Please review your plan requirements and complete all necessary paperwork to make sure your child is covered.

Forms

Like all doctors' offices, we have some paperwork we need new patients to complete. To save time at your first appointment, you can print these at home and fill them out before you come. Just click on a form below, then press print on your browser's toolbar.

You will need Adobe Acrobat Reader to view these files. To download the latest version click on the icon below.

Medical Records

If you are transferring from another pediatric practice, we will need to review a copy of your child's medical records during your visit. Please contact your current primary care physician and ask for a copy so you can bring it with you to your appointment.

Frequently Asked Questions (FAQs)

Can you fax statements or records to me?

Only if they are going to fax machine in your home. All medical information is strictly confidential and must be handled with extreme care to avoid the potential of unauthorized disclosure. View the Patient Rights section to learn more about our privacy practices.

What if I miss my appointment?

Please contact our office as soon as you know you will not be able to make a scheduled appointment so we may offer that time to another family. Although we understand that emergencies arise, we reserve the right to charge a no-show fee if the appointment was not cancelled in accordance with office policy. Practices typically require 24-hour notice.

How do I know if you participate with my insurance?

Review your plan directory or contact your insurance company to make sure our practice or physician participates with your insurance.

Where do I seek treatment when the practice is not open?

In cases of emergency or life-threatening illness, go to the nearest emergency room. For general illness, you may elect to receive care at an urgent care facility that your plan participates with.

What should I do if I'm out of town and my child needs medical attention?

In cases of emergency or life-threatening illness, go to the nearest emergency room. You will need to contact your insurance carrier for benefits and preferred networks out of the area.

For more information contact our Children's Health Line by phone at (757) 668-7500 or 800-395-2453 or by e-mail at healthline@chkd.org.