No, but we make every effort to get children who are sick into the office as quickly as possible.

We have an after-hours nurse triage line through CHKD. These are pediatric trained nurses that will offer guidance to our patients. There is always a doctor on call that can assist in giving further advice if needed. If it is deemed the child will need to be seen immediately, we will give advice upon where to send the child (urgent care, ER, hospital, etc).

Yes, nurses generally return calls in the order they were received as soon as possible. Physicians return calls after patients are all seen, generally the end of the day.

Yes, with general questions. For health related questions, we recommend you check the health library for information or call our office.

Please give us 48 hours to pull charts and refill medicines. You can call (757) 564-7337 or click the refill icon on the website. Sometimes, we will need to see your child in the office before we can refill a prescription. Please check with your provider to see how often yous hould scheule appointments if your child is on long term medication.

Please call our office for an appointment before you are discharged. Usually we see our new babies within a few days of discharge to establish the baby in our practice. The baby can use the guarantor’s card for the first 30 days. Don’t forget to register your baby with your insurance within the first 30 days!

Yes, please come to our complimentary meet and greet sessions to meet our doctors and nurse practitioners. The schedule can be found under the class section of our website.

From birth to age 21 or through college.

The Centers for Disease Control (CDC) has information on side effects of all vaccines. This site also addresses many common questions about vaccine safety. In addition, it lists vaccine recommendations for travelers.

Yes, we recommend you download forms from our website that can be filled out prior to your visit.

Please arrive 30 minutes in advance for a new patient appointment and 15 minutes in advance if not.

Every visit requires your child’s insurance card. If you are transferring to our office, please remember to call your insurance company and change the PCP to one of our providers. This needs to be done before your child can be seen or the visit will not be covered and you could be responsible for the services rendered. If your child is a new patient, please bring a copy of immunizations, any old records, and any forms you may have completed from our website that you have downloaded.

Yes, to provide efficient flow in our well child center, we may need to reschedule you if you are more than 15 minutes late. Please call to reschedule appointments if you need to cancel. We generally ask for a 24-hour notice, otherwise there may be a fee.

We are a small, one location practice, so we hope that patients will get to meet all of our physicians and nurse practitioners! This will be helpful if your child is sick or you have to speak to a doctor at night so you will be comfortable with whom you are speaking. When your child is sick we will try to see them as soon as possible and this may require your child to see whichever provider is currently available. For planned, well child checks, you can always request a specific physician.

You need to check with your insurance company either by looking at the website, calling the 1-800 number on back of the card, or looking directly at the card under referrals. For specialists, we refer patients both to MCV specialists and CHKD specialists.