Yes. For expecting parents we conduct prenatal visits. Prenatal appointments are usually done just after lunch. Generally, these visits give you a chance to see the office and meet one of our doctors. During the meeting, we will answer any specific questions you have and give you an overview of our practice. While we require you to schedule an appointment for these visits, there is no charge for this service.
Yes, please come 10-15 minutes early. This will facilitate a timely visit with your physician.
Please download our new patient forms, fill them out and bring them to your first visit along with your child's shot record.
Make sure you have informed your insurance company of the baby’s birth. We can use the guarantor's ID number (usually the parent's ID number) for the first 30 days.
If your insurance requires a PCP and one of our providers is not listed, the charges may be denied by your insurance and you may be responsible for all dates of service. (Please note: it does not matter which provider from our group is listed on your insurance card. In the office, you may still see any of our physicians.)
Yes, your insurance card is needed to keep your account up to date and accurate.
Yes, generally, there is a co-pay for each visit to the office. Since co-pays are determined by your insurance company and not our office, however, there may be some variation. For instance, certain insurance companies do not require co-pays for well visits. If you are concerned, you can always contact our billing department at (757)961-6157 or your insurance company with questions.
Most insurance plans have a website that you can access. You can also call the customer service number located on the back of your ID card.
Please call our office if you are going to be late or cannot keep your appointment. The phone staff can assist you with rescheduling if necessary. We do have a $25 charge for missed well-child appointments if they are not cancelled 24 hours prior to the appointment.
You may use any location during the regular business hours of 8:30 a.m. – 5:00 p.m.,
Monday – Friday. For evening and Saturday morning visits, we only see patients at our Kempsville location in the Amelia Building.
Yes. Our electronic medical record allows us to coordinate care easily among all four locations, as well as among providers.
Yes. When you leave a message at any of the offices, your call will be returned either by a nurse or one of the doctors. Our triage nurse works diligently throughout the day to return phone calls.
If your child has a problem or concern that she cannot help with, or you have a concern that needs to be addressed specifically by one of the doctors, she will place the message on the physician’s desk so s/he may return your call at her/his earliest convenience.
Our doctors typically return calls between the hours of 12:30 p.m. and 1:45 p.m. or after 5:00 p.m. If an appointment is necessary to address the problem, the triage nurse can also assist you in scheduling a visit. As always, if your child has a life-threatening emergency, please call 911.
Our triage nurse returns phone calls in the order that they arrive. If your child has a life-threatening emergency, please call 911. For less urgent concerns, you should receive a nurse call back within two hours.
Each insurance policy has different requirements. If we recommend visiting a specialist, you will receive instructions on what to do before leaving the office. We do have a referral coordinator who will assist you in any way possible. View our refferal
form. It will not have the specific information regarding the doctor you were referred to or their phone number, but it does have the general instructions listed based on your specific type of insurance plan. You can always call your insurance company for more information on their requirements.
Return to Frequently Asked Questions page.
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