Web Privacy Policy

Children's Hospital of The King's Daughters ("CHKD") provides this Web site as a community service to parents and others seeking information and education on matters relating to children's health and well being. Your privacy is important to CHKD. This Web Privacy Policy will tell you what information we collect, how it is used and what your choices are.

What personal information does CHKD collect?

You may use the CHKD site without providing any personal information; however, use of certain services on the site may require personal information. We indicate which form fields are required and which fields are optional where possible.

You may be asked to provide personal information such as name, address, e-mail address, and phone number, as well as demographic information about your family, if you choose to submit any of the online forms used, for example, when you:

  • register for a class
  • respond to surveys and questionnaires
  • submit an online job application

If you choose to make an online purchase from our site, you will be asked to provide your credit card information to complete the transaction.

Except where CHKD specifically requests, CHKD does not wish to receive personal or other confidential information from you via the Internet.

How is the collected information used?

CHKD uses the collected information only to provide you with the services you have requested. CHKD will not disclose the personal information you provide on the site to any outside organization except when we have your permission, or to process credit card information or under special circumstances, such as when we feel it is necessary to protect our rights or the rights of others, or as required by law.

Does CHKD use "cookies" to collect user information?

"Cookies" are small computer files that a Web site can transfer to your computer to track Web site use and customize sites according to user preferences.

Certain features on CHKD's Web site many only be available through the use of a "cookie". These are to provide personalization and promote ease of use. You may choose to decline our cookies if your browser permits, but this may prevent you from using certain features on the site.

Often advertisers will place their own cookies on a site user's computer. However, at present CHKD does not accept third party advertisements on its site.

How does CHKD protect personal information?

CHKD wants your personal information to remain as secure as possible. Accordingly, we use industry standard efforts, such as encryption software, to protect the confidentiality of your personal information.

What about links to other Web sites?

The CHKD site provides links to other sites that we believe may be of interest to you. Please be aware that this Privacy Policy applies only to the CHKD site and does not apply to sites that CHKD links to. We encourage you to read the privacy policies of other sites before providing them with personal information.

Children's privacy

The Federal Trade Commission has issued special laws protecting the collection and transfer of children's personal information on the Internet. CHKD is committed to protecting the privacy of children and does not knowingly collect personal information from children under the age of 13.

Your consent

By using the CHKD site, you acknowledge your acceptance of this Privacy Policy as well as the site's Terms and Conditions. We may occasionally need to make changes to our Privacy Policy, to reflect changes in our site and address new issues so please refer to this policy regularly.

Your rights and responsibilities as a patient or family member of a patient

Patient/Family Rights

At Children's Hospital of The King's Daughters, you and your family are an important part of our health care team, and you play a vital role in making your care safe. Here's what you can expect:

  • We care about you, whatever your religion or race, whether you are a girl or a boy, regardless of where you are from, no matter what you can or cannot do, whatever you look like, regardless of your financial situation.
  • We will listen to you.
  • We want your help as we decide the best ways to take care of you.
  • We will explain things in ways you can understand.
  • We will tell you who we are, why we are in your room, what we are doing and how it may feel, and we will answer your questions.
  • We will be as careful and gentle as possible when taking care of you and will keep your body covered up as much as we can.
  • We will provide a safe setting for your care.
  • We will let you know what we are doing to ease your pain and what you can do to be more comfortable.
  • We will help you do what you need to grow and learn, with time for rest, play, school and treatment.
  • We will work together to solve any problems you may have about your care.
  • We will inform you about the outcomes of your care.
  • Your family and friends may be with you while you're here, according to guidelines we will explain to you. We may help you limit their visits.
  • We will notify a family member of your choice and your physician promptly when you are admitted.
  • What you tell us will not be told to others unless it is important to your care and safety. You may read your chart (ask us how) and we won't show it to anyone who is not supposed to see it.
  • We may ask you to be part of a research project. We will tell you all about it and other treatments available. You and your family can say "yes" or "no."
  • We will respect your family traditions.
  • If you are 18 or older, we will explain your right to have advance directives and we will honor them. We will notify a family member you select and your doctor about your choices.
  • We will help you and your family learn how to take care of you at home.
  • If you and your family wish to go elsewhere for care, we will try to help you decide if this is possible and safe for you.

Patient/Family Responsibilities

When you are our patient, here's what we expect from you and your family:

  • Tell us about your medical history, medicines you take, your allergies, anything that makes you sad, angry, afraid or worried, and any religious beliefs you have that may affect your treatment here.
  • Follow recommended treatments plans and understand and accept what could happen if you don't.
  • Tell us about any risks you notice in your care and changes in your condition.
  • Tell us as soon as you feel uncomfortable or have pain.
  • Tell us if your pain is not relieved.
  • Tell us about any concerns you have about medications.
  • Follow our hospital rules.
  • Show respect for the other children and families here, as well as the people taking care of you.
  • Tell us when you have questions about care or services you have received.
  • Allow us the opportunity to satisfy you as best we can.

Contact us

If you have any questions or concerns about our Privacy Policy, or wish to update, amend or cancel your subscription to our newsletter or have your personal information removed from our Web site records, please contact us at (757) 668-7000 or send us a message.