CSSG Billing and Insurance

Frequently Asked Questions

The following is a list of frequently asked questions related to billing and insurance. Do not hesitate to contact one of our patient account technicians if confused about any part of your medical bill. Our billing office is available to assist you Monday through Friday, 7 a.m.- 4:30 p.m. at (757) 668-8544.


Click on the question to view the answer.

  • How do I know if my bill has been processed by my insurance company?
  • I do not understand my bill. How do I know what has been paid and what is owed?
  • Why am I getting more than one bill for the same visit?
  • What should I do if I have questions about a bill?
  • Why did I receive a hospital bill in addition to my surgeon's bill?
  • Is there a penalty for not paying promptly?
  • Why am I now being charged for services I thought were free?
  • Why did I receive multiple bills for my family?
  • What happens if my account has been placed with a collections agency?
  • Can I set up a payment plan if I can’t afford to pay my bill all at once?
  • My account has been referred to a collection agency or collection attorney. How do I resolve this issue?


Click on the question to view the answer.

  • How do I know if you participate with my insurance?
  • Will you bill my insurance?
  • What is the difference between an HMO and a PPO?
  • What is the difference from "in-network" and "out-of-network" providers ?
  • How do I know if a referral or pre-authorization is necessary?
  • I don't have insurance, what are my options?
  • What if my child does not currently have health insurance?
  • I belong to an HMO and my child went to the emergency room for care, what should I do?