COVID 19 - Hematology Oncology Information

COVID-19 Information for Hematology and Oncology Patients and Families

(757) 668-7243

The coronavirus COVID-19 pandemic is an evolving situation. We are taking the spread of this virus seriously and hope that you will, too. It is important to stay calm and think clearly. 

We have created this page to provide specific information regarding our clinic and patient population. Check back often, as we will update this as new information becomes available.


Mask Recommendation

Starting immediately, our hematology and oncology providers are recommending that all of our patients wear a mask when coming to ANY visit or appointment at CHKD. If you are coming to the clinic, outpatient laboratory, emergency department, or coming for an admission, please have your child wear a mask. During this time, a mask may provide an extra layer of protection for our patients. Thank you for your help with this request.



Telemedicine (video) appointments are here! We will be reaching out to our patients over the next week to reschedule any missed and future appointments. Please feel free to call the office if you have not heard from us within the next seven days.


Many patients require labs even when the visit can be done by telemedicine. Please visit our lab services webpage for a list of lab sites. Here you’ll find information about locations and hours of operation. For our patients only, we will be offering lab draws in our clinic at the main hospital Monday through Friday from 8 a.m. to 4 p.m. Please call (757) 668-7243 during office hours to schedule so the registration process can be done over the phone to minimize exposures.

Coronavirus Surge

Our area is expected to see a surge in cases over the coming weeks. Please stay safe and contact us with any concerns or questions.

Dietitian and Social Work Support

Our dietitian and social workers are still available during business hours as needed for support and patient needs.

Dietitian: Katherine Rominger: (757) 668-9555

Social Workers:

  • Kendall Moody (sickle cell patients 15 and older): (757) 668-8599
  • LeKia Parker (sickle cell patients 14 and younger): (757) 668-7810
  • Rebecca Ruck (oncology patients): (757) 668-9617
  • Megan Songer (hematology patients): (757) 668-7806
  • Kelly Trejo (oncology patients): (757) 668-7931

March 24, 2020 UPDATE

Screening at Hospital Entrance

Please tell the initial person you speak with you have an appointment at the Children’s Cancer and Blood Disorders Clinic. We have a sick entrance to our clinic that they will escort you to if you or your child is sick.

Visitors Limited

We are limiting the number of people who can accompany each patient during their visit to one adult (no other children) per hospital policy.


We will be offering telemedicine (video) appointments next week (hopefully). We will be reaching out as soon as we have the system in place and tested. 

Medication Refills

Please check your medication bottle and with your pharmacy to see if you have refills available before calling and requesting a refill. In addition, please plan ahead as there may be delays in getting your medication ordered as well as at the pharmacy.

Specific Information on COVID-19 from the Children’s Oncology Group and Sickle Cell Disease Association (PDF Format)



In order to implement emergency response plans, we ask for your help to ensure we continue to meet the healthcare needs of our patients. Please bear with us as we make changes in the schedule, triage system, etc. to ensure the health of all of our patients.

Specific changes include:

  • Sickle cell clinics at Oyster Point are discontinued until further notice.
  • The child life area in clinic is closed until further notice.
  • We will practice social distancing.
  • Increased cleaning of all surfaces will be done throughout the day.
  • Ill patients will enter the clinic through a side door and immediately be placed into a room.
  • We will be altering appointments to spread patients out throughout the day.
  • Infusion patients will have an assigned room or space. Please remain in your space. 

Infusion sick visits

If you are scheduled for treatment in the infusion area (chemotherapy administration, transfusion, or a procedure) and are ill with respiratory symptoms or a fever, please contact us prior to your visit for registration instructions. We will make sure proper isolation procedures are used. As a last resort, we may need to reschedule or postpone some admissions and therapies.

Follow-up sick visits

Any patient who is scheduled for a routine office visit and is ill with respiratory symptoms and a fever, please call (757) 668-7243 or your nurse before coming to clinic to possibly reschedule.  


At this time, the medical and public health system is still learning about COVID-19, and not enough is known to be able to predict the impact in children with impaired ability to fight infection or an underlying chronic disease (such as sickle cell anemia).


The best defense is to limit the spread of this virus.

Experts believe that COVID-19 spreads similarly to the flu, through close, person-to-person contact, including exposure to coughing and sneezing. Our advice for staying healthy during this outbreak is the same practical advice we use for cold and flu season.

  • Wash your hands often with soap and water or use an alcohol-based hand sanitizer. Make sure your everyone in your household does, too.
  • Clean and disinfect frequently touched surfaces.
  • Avoid close contact with people who are sick.
  • Stay home if you believe you are sick.
  • Avoid touching your face, nose, or mouth with unwashed hands.

What about cleaning at home?

  • It is a good idea to regularly disinfect surfaces in your home that are touched or used often. Disinfecting cell phones or electronics that are frequently used helps as well.

Do we need to wear masks outside of the clinic and hospital?

  • No. The benefit of wearing any kind of mask in public is not proven. A standard paper surgical mask when used outside of the medical system is not perfect and germs can still pass through in both directions. Once the mask is damp, it is no longer reliable. While there may be potential benefit, this is not proven and therefore we do not recommend that children or guardians wear them, unless specifically directed by your doctor. Instead, we recommend avoiding crowded situations as a much better way to keep from being exposed.

What about travel?

  • If someone in your household is planning to travel, it may be worth reconsidering until we have more information.
  • If someone in your household, or a close contact, has recently traveled to an area with high COVID-19 activity, it is best to avoid contact with the person for at least 14 days.
  • Information about patients, household members, or close contacts who have traveled in the last month, and where they went, is very important to share with medical staff. Please be willing to share these details to help us best provide care for your family and others.

The most reliable resources for continued and regularly updated information about COVID-19 can be found at,, and

(757) 668-7243