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The Safety of Our Care

At CHKD, nothing is more important than the health and safety of our patients and their families. That’s why we are doing everything we can to make it safer and easier to get the care your child needs, from the CHKD doctors you trust.

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Even though we have made progress in the battle against COVID-19, the CDC and Virginia Department of Health still require that everyone wear a mask inside healthcare facilities. That includes all CHKD Health System locations, including our health centers and physician practices. As always, children under the age of 2 and those who cannot wear a mask safely are exempt.

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We are limiting the number of people in our facilities and physical distancing precautions are being taken in all locations.

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We are following strict guidelines for disinfecting equipment and surfaces.

Have an Appointment With Us? Please Call Ahead

Please help us provide the best care to your child and prevent the spread of COVID-19 in our community. If you or your child has a cough and fever, please make sure you talk to someone in your doctor’s office before your appointment. We may need to give you special instructions for your arrival.

Important Information For Our Patients and Families

Visitor Limits

  • Only one adult may accompany a patient to a specialty, surgery, urgent care, therapy, or General Academics Pediatrics’ appointment.
  • For CHKD pediatric practices, families as asked to limit the number of people accompanying a patient to their visit as much as possible. All walk-in hours have temporarily been suspended. Additional pre-scheduled appointments are available.
  • Outpatient surgery patients will be allowed one parent or designated caregiver in the surgery waiting rooms the day of their procedure.
  • Children in the emergency department, or who are admitted to the hospital may have two parents or designated caregivers named as visitors for the duration of their hospital stay. Both may visit at the same time. Admitted patients who are positive for COVID-19  or are suspected of having the virus may only have one parent or designated caregiver for the duration of their hospital stay.
  • No siblings or other children are allowed to visit.
  • No one should visit if they are sick.
  • Visitor restrictions apply to the hospital lobby as well. Families who wish to meet with friends or extended family should do so outside of the hospital.

Masks Required at All CHKD Facilities 

  • Regardless of vaccination status, anyone entering a CHKD location is required to wear a face covering. Children who are under age 2 or who are not developmentally or medically able to wear a mask or face covering safely are exempt. There are very few conditions that prevent a child from wearing a mask safely.
  • All adults are required to wear masks inside CHKD facilities.
  • Please be sure to wear your mask/face covering so that it covers your mouth and nose at all times.
  • To protect our patients, their families, and our staff from COVID-19, we're asking people not to use face masks with small plastic valves in the front panel.

Learn more about face mask requirements at CHKD here.

Telehealth Appointments Available

CHKD pediatricians, specialists, and surgeons are offering telehealth visits for patients who qualify. This means your child can get the care they need from the CHKD doctors you trust – all from the safety and comfort of your home. Click here to learn more.

COVID Testing at CHKD

Can my child get a COVID-19 test at a CHKD facility?

Yes, if a CHKD provider determines that your child needs a test based on his or her symptoms and exposure history, that provider can collect the specimen during a patient visit to one of our pediatric practices, urgent care centers or emergency department at the main hospital. Click here for detailed information about COVID-19 testing at CHKD.

COVID-19 Vaccinations

Many CHKD practices now offer COVID-19 vaccinations to patients ages 12 and older. To schedule an appointment, call (757) 668-2273 (CARE). More information about COVID-19 vaccinations at CHKD can be found here.

Additional Resources from CHKD, CDC and VDH

(757) 668-7000