COVID-19 Information for Patient Families and Visitors

At CHKD, nothing is more important than the health and safety of our patients and their families. That’s why we are doing everything we can to make it safer and easier to get the care your child needs, from the CHKD doctors you trust.

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Even though we have made progress in the battle against COVID-19, the CDC and Virginia Department of Health still require that everyone wear a mask inside healthcare facilities. That includes all CHKD Health System locations, including our health centers and physician practices. As always, children under the age of 2 and those who cannot wear a mask safely are exempt.

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We are limiting the number of people in our facilities and physical distancing precautions are being taken in all locations.

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We are following strict guidelines for disinfecting equipment and surfaces.

Have an Appointment With Us? Please Call Ahead

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Please help us provide the best care to your child and prevent the spread of COVID-19 in our community. In the past 30 days, have you, or anyone in your household, been diagnosed or in close contact with someone known or suspected to have COVID-19, or been advised to self-quarantine because of exposure to someone with COVID-19?  If so, please contact your doctor’s office before your appointment for instruction.   

Important Information For Our Patients and Families

Visitor Guidelines - Updated October 18, 2022

With a greatly reduced level of COVID-19 in our community, CHKD has established the following visitor guidelines.

Doctor’s Appointments, Outpatient Surgeries, and Urgent Care: Two adults may accompany a patient.

Hospitalized Patients: Children may have four designated adult visitors for the duration of their stay. Medical assistants who help with activities of daily living are always allowed. Siblings, 12 years of age and older, who are not showing signs of illness are welcome in their brother's or sister's room between the hours of 8 a.m. and 8 p.m. while a parent is present.

A maximum number of four people may be in a patient's room at one time, which may be further limited depending on the size of the room and the severity of the patient's illness. 

Hospitalized patients with a positive COVID-19 test, and patients under investigation for COVID-19 may have two adult visitors (parents or guardians) for the duration of the inpatient stay. Visitors are required to remain at the patient's bedside while at the hospital, but are allowed to leave/return (walking between the front door of the hospital and the patient’s room) once per 12-hour nursing shift. Siblings are not allowed.  

Visitors to all CHKD facilities are required to wear a mask over their nose and mouth at all times, including inside patient rooms (except when sleeping).

Masks Required at All CHKD Facilities 

  • Regardless of vaccination status, anyone entering a CHKD location is required to wear a face covering. Children who are under age 2 or who are not developmentally or medically able to wear a mask or face covering safely are exempt. There are very few conditions that prevent a child from wearing a mask safely.
  • All adults are required to wear masks inside CHKD facilities.
  • Please be sure to wear your mask/face covering so that it covers your mouth and nose at all times.
  • To protect our patients, their families, and our staff from COVID-19, we're asking people not to use face masks with small plastic valves in the front panel.

Learn more about face mask requirements at CHKD here.

Telehealth Appointments Available

CHKD pediatricians, specialists, and surgeons are offering telehealth visits for patients who qualify. This means your child can get the care they need from the CHKD doctors you trust – all from the safety and comfort of your home. Click here to learn more.

COVID Testing at CHKD

COVID-19 Vaccinations 

CHKD Health System is offering COVID-19 vaccinations to established patients only ages 6 to 59 months in a phased approach as our practices and locations receive their limited shipments of the vaccine. For additional information and a list of CHKD practices offering the vaccine, click here. 

Additional Resources from the CDC and VDH