COVID-19 Information for Patient Families and Visitors

At CHKD, nothing is more important than the health and safety of our patients and their families. That’s why we are doing everything we can to make it safer and easier to get the care your child needs, from the CHKD doctors you trust.

Face Covering Icon

Even though we have made progress in the battle against COVID-19, the CDC and Virginia Department of Health still require that everyone wear a mask inside healthcare facilities. That includes all CHKD Health System locations, including our health centers and physician practices. As always, children under the age of 2 and those who cannot wear a mask safely are exempt.

Social Distancing Icon

We are limiting the number of people in our facilities and physical distancing precautions are being taken in all locations.

Disinfecting Icon

We are following strict guidelines for disinfecting equipment and surfaces.

Have an Appointment With Us? Please Call Ahead

COVID Phone Icon
Please help us provide the best care to your child and prevent the spread of COVID-19 in our community. In the past 30 days, have you, or anyone in your household, been diagnosed or in close contact with someone known or suspected to have COVID-19, or been advised to self-quarantine because of exposure to someone with COVID-19?  If so, please contact your doctor’s office before your appointment for instruction.   

Important Information For Our Patients and Families

Visitor Guidelines - Updated March 25

With a greatly reduced level of COVID-19 in our community, CHKD has established the following visitor guidelines.

Doctor’s Appointments, Outpatient Surgeries, and Urgent Care: Two adults may accompany a patient.

Hospitalized Patients: Children may have four designated adult visitors for the duration of their stay. Two visitors may be at a patient's bedside at a time. Medical assistants who with activities of daily living are always allowed. 

Hospitalized patients with a positive COVID-19 test, and patients under investigation for COVID-19 may have two adult visitors (parents or guardians) for the duration of the inpatient stay. Visitors are required to remain at the patient's bedside while at the hospital, but are allowed to leave/return (walking between the front door of the hospital and the patient’s room) once per 12-hour nursing shift. Masks are required at all times. 

Visitors to all CHKD facilities are required to wear a mask over their nose and mouth at all times, including inside patient rooms (except when sleeping).

Masks Required at All CHKD Facilities 

  • Regardless of vaccination status, anyone entering a CHKD location is required to wear a face covering. Children who are under age 2 or who are not developmentally or medically able to wear a mask or face covering safely are exempt. There are very few conditions that prevent a child from wearing a mask safely.
  • All adults are required to wear masks inside CHKD facilities.
  • Please be sure to wear your mask/face covering so that it covers your mouth and nose at all times.
  • To protect our patients, their families, and our staff from COVID-19, we're asking people not to use face masks with small plastic valves in the front panel.

Learn more about face mask requirements at CHKD here.

Telehealth Appointments Available

CHKD pediatricians, specialists, and surgeons are offering telehealth visits for patients who qualify. This means your child can get the care they need from the CHKD doctors you trust – all from the safety and comfort of your home. Click here to learn more.

COVID Testing at CHKD

COVID-19 Vaccinations - Updated June 28*

CHKD Health System will be offering COVID-19 vaccinations to children ages 6 to 59 months in a phased approach as our practices and locations gradually receive their limited shipments of the vaccine.

Norfolk Pediatrics has received an initial, small shipment of vaccines for children ages 6 to 59 months. The practice will make this vaccine available on a first-come-first-served basis. You must have an appointment, but you do not have to be an established patient of Norfolk Pediatrics to make an appointment.

Other practices that expect to receive vaccines include: General Academic Pediatrics, Coastal Pediatrics, Pediatric Associates of Williamsburg, Chesapeake Pediatrics, General Booth Pediatrics, Liberty Pediatrics, Newport News Pediatrics, Pediatric Associates, Pediatric Specialists, and Tidewater Children’s Associates. You must be an established patient to receive a vaccine at these locations.

We will update this information as it becomes available. More information about COVID-19 vaccinations at CHKD can be found here.

Additional Resources from the CDC and VDH