CHKD provides aids and services, such as qualified interpreters and information in alternative formats for written documents, to help people with disabilities and/or limited proficiency in English communicate with us. These aids are provided free of charge and in a timely manner. If you need these services, please contact cultural/language services at (757) 668-8246. If you believe that CHKD has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

CHKDHS Section 1557 Grievance Coordinator                    
601 Children’s Lane
Norfolk, VA 23507
(757) 668-6880     
Grievance@chkd.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the CHKDHS Section 1557 Grievance Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services  
200 Independence Avenue, SW
Room 509F
HHH Building
Washington, D.C. 20201
1 (800) 368-1019 or (800) 537-7697 (TDD).

Complaint forms are available here.