CHKD Blog

Mother on a video call with doctor with sick teenage son

Making the Most of Your CHKD Telehealth Visit

Author: Joel Brenner, MD
Published Date: Wednesday, May 06, 2020

At a time when families are staying home to slow the spread of COVID-19, CHKD is offering telehealth appointments to help keep our patients and health care providers safe.

With telehealth appointments, you can visit your CHKD pediatrician, specialist, surgeon, or urgent care provider over the phone or by using an online video connection. If telehealth is determined to be a good fit for you and your child, you’ll need access to a suitable device that has a camera, microphone, and speaker.

For visits with CHKD pediatricians, specialists, and surgeons, you will receive an email invitation before your appointment with a Zoom or WebEx link and password. For urgent care visits, please call our telehealth hotline (757) 668-4972 to determine if your child’s needs qualify for a telehealth visit.

Follow these tips for a successful telehealth appointment:

  • If your appointment is with a CHKD surgeon, pediatrician, or specialist, you will need to use a computer, laptop, smart phone, or tablet with a camera and microphone for the visit.
  • If you have a telehealth appointment with an urgent care provider, only a smart phone is needed.
  • Find a space in your home that has a door to allow for privacy and to avoid interruptions from other family members or pets. Turn off the TV to eliminate background noise.
  • Make sure you are appropriately dressed to allow for an examination.
  • Before your appointment, make sure your device is fully charged. If you plan to use earphones, make sure they are charged as well.
  • Test your camera to ensure nothing blocks its view. Make sure your face is clearly visible. Ensure adequate lighting, and eliminate any sunlight as it causes a glare. Check to see if your sound is working.
  • When logging into your telehealth visit or appointment invitation, type your full name into the name field on your login screen.
  • Make sure to have pen and paper, or other means available, to take notes. But, recording of a telehealth visit is not permitted.

In some cases, patients may need to be seen in-person at one of our locations. To help protect our patients and families, CHKD has instituted several safety measures. Some of these actions include limiting visitors in all our medical settings, requiring staff to wear masks, and organizing waiting rooms to allow everyone to keep six feet from each other.

To schedule a telehealth appointment with your pediatrician, specialist, or surgeon, contact their office at the phone number listed on our website. Find more COVID-19 information for CHKD patients and families here.



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About Joel Brenner, MD

Dr. Joel Brenner is a leading specialist in overuse injuries and concussions, as well as medical director of CHKD's Sports Medicine Program. He is a past chairman of the American Academy of Pediatrics' Council on Sports Medicine and Fitness.